Terms of Service — Maple Cocoa Artisan Chocolates Ltd.

Effective Date: October 21, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the websites, online ordering channels, products, services, and related communications provided by Maple Cocoa Artisan Chocolates Ltd. (the “Company,” “we,” “us,” or “our”), located at 1425 Evans Avenue, Suite 203, Etobicoke, ON M9C 5A3, Canada.

By accessing our website, placing an order, attending a tasting experience, requesting custom or private label production, or otherwise purchasing or using any of our products or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws in Canada, including applicable federal, provincial, and local consumer protection, food safety, privacy, and electronic commerce laws.

If you do not agree to these Terms, you must not use our services or place an order. If you are accepting these Terms on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity, and references to “you” shall include that entity.

2. Scope of Services

Maple Cocoa Artisan Chocolates Ltd. provides artisan chocolate and confectionery products and related services, including but not limited to:

• Handcrafted chocolate bars
• Assorted truffle boxes
• Corporate gift boxes
• Seasonal holiday collections
• Custom event favors
• Chocolate tasting experiences
• Private label chocolate production

Product availability, ingredient profiles, packaging, customization options, minimum order quantities, lead times, and pricing may vary by season, inventory, production capacity, and service type. We reserve the right to modify, discontinue, or limit any product or service at any time, subject to applicable law and any confirmed order terms.

Any descriptions, photographs, illustrations, specifications, tasting notes, or other content are provided for general informational purposes and may not exactly represent the final product due to the handmade nature of our goods and natural variation in ingredients and finishes.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, current, and complete information when placing orders, creating accounts, or requesting services.
• Review product descriptions, ingredient information, allergen notices, and customization instructions before ordering.
• Ensure that all delivery information, event details, recipient names, and instructions are correct and complete.
• Use our products safely and in accordance with any storage, handling, and consumption instructions provided by us.
• Promptly notify us of any errors in your order or concerns about product quality or delivery.
• Comply with all applicable laws and not use our services for unlawful, fraudulent, or abusive purposes.

You acknowledge that chocolate and confectionery products may contain or come into contact with common allergens including milk, soy, tree nuts, peanuts, wheat, eggs, sesame, and other ingredients. While we take reasonable measures to reduce cross-contact risks, we do not guarantee an allergen-free environment unless expressly stated in writing for a specific product or service.

You are responsible for determining whether our products are suitable for you or your intended recipients, including any dietary restrictions, medical conditions, allergies, cultural or religious requirements, or other sensitivities.

4. Payment Terms and Conditions

All prices are stated in Canadian dollars unless otherwise indicated. Prices, taxes, shipping charges, customization fees, and other applicable charges will be disclosed at checkout, in a quotation, or in a written agreement for custom or corporate orders.

• Payment may be required in full at the time of order or according to an approved invoice schedule for custom, corporate, or private label orders.
• We may require a deposit for custom, private label, seasonal, or large-volume orders.
• Orders will not be processed, reserved, or produced until payment is authorized and/or received, as applicable.
• Late payments may result in production delays, suspension of services, cancellation, or applicable interest or collection charges permitted by law and disclosed in writing.
• You are responsible for all charges associated with your selected payment method, including any bank fees, foreign exchange fees, chargeback fees, or payment processor fees, where lawful.

For corporate gift boxes, private label chocolate production, and other customized services, final pricing may depend on approved proofs, order quantities, ingredient selections, packaging, and requested timelines. Any quoted pricing is valid only for the period stated in the quotation, if any.

5. Cancellation and Refund Policy

Because our products are perishable and frequently made to order, cancellation and refund rights may be limited. Please read the following carefully:

• Ready-made products: Orders for standard products may be cancellable only before processing or shipment, subject to our confirmation.
• Custom orders: Custom event favors, corporate gift boxes, private label production, personalized packaging, and similar bespoke orders are non-cancellable and non-refundable once production has begun, materials have been ordered, or artwork has been approved, except where required by law.
• Tasting experiences: Cancellations or rescheduling requests must be made in accordance with the notice period stated at booking. Missed appointments or no-shows may be non-refundable.
• Seasonal collections: Orders placed for limited seasonal or holiday items may be subject to stricter cancellation deadlines and may be final sale.

If a product arrives damaged, defective, missing, or materially different from the order confirmation, you must contact us within a reasonable period after delivery with order details and supporting information. We may, at our discretion and subject to applicable law, offer replacement, store credit, partial refund, or another appropriate remedy.

We do not provide refunds for issues caused by improper storage, mishandling, failure to follow instructions, recipient absence, incorrect shipping information supplied by you, or delays outside our control. Nothing in these Terms excludes any mandatory consumer rights that cannot be waived under applicable Canadian law.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Cocoa Artisan Chocolates Ltd., its directors, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to the use of our products or services, including loss of profits, loss of goodwill, business interruption, or loss of data.

Our total aggregate liability for any claim arising from or related to a specific product or service shall not exceed the amount paid by you for that product or service in the three (3) months preceding the event giving rise to the claim, except where such limitation is prohibited by law.

Without limiting the foregoing, we are not responsible for:

• Delays, failures, or errors caused by carriers, third-party logistics providers, or delivery personnel.
• Damage due to heat exposure, improper refrigeration, mishandling, or storage after delivery.
• Allergic reactions, food sensitivities, or adverse health effects where ingredient information was available or where you failed to notify us of relevant restrictions.
• Errors resulting from incomplete, inaccurate, or late information provided by you.
• Variations inherent in artisanal, handmade, or small-batch food products.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud, wilful misconduct, or gross negligence where such limitation would be unenforceable.

7. Intellectual Property Rights

All content associated with Maple Cocoa Artisan Chocolates Ltd., including but not limited to product designs, recipes, trade names, trademarks, service marks, logos, photographs, packaging designs, text, graphics, videos, tasting notes, and website materials, is owned by or licensed to the Company and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, display, sell, reverse engineer, or otherwise exploit our intellectual property without our prior written consent, except to the extent permitted by law.

For custom and private label orders:

• Unless otherwise agreed in writing, all preliminary concepts, templates, and production methods remain the property of the Company.
• Upon full payment, you may receive rights to use approved customer-specific branding elements solely for the intended order purpose, subject to any separate written agreement.
• You represent that any logos, artwork, trademarks, or materials you supply do not infringe third-party rights and that you have all necessary permissions to use them.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws and our privacy practices. Personal information may include contact details, delivery information, payment-related data handled by our payment processors, order history, communication records, dietary preferences, event details, and other information you choose to provide.

We use personal information to:

• Process and fulfill orders and bookings;
• Provide customer support and respond to inquiries;
• Manage payments, invoicing, and refunds;
• Coordinate delivery, event services, and customization requests;
• Improve our products, services, and customer experience;
• Comply with legal, tax, accounting, and regulatory obligations.

We take reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

We may share personal information with service providers that assist us in payment processing, website hosting, analytics, shipping, communications, and order fulfillment, subject to appropriate confidentiality and contractual protections. By using our services, you consent to such processing as necessary to provide the services requested, subject to applicable law and any required additional consent.

9. Force Majeure

We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to acts of God, flood, fire, explosion, severe weather, pandemic, epidemic, labour disputes, shortages of materials, supply chain interruptions, transportation disruptions, power outages, cyberattacks, governmental actions, war, civil unrest, or failures of third-party vendors or carriers.

During a force majeure event, we may suspend, delay, modify, or cancel affected services and orders without liability except as required by applicable law. We will make commercially reasonable efforts to resume performance as soon as practicable.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our practices, business operations, product offerings, or applicable law. The updated Terms will be posted on our website or otherwise made available to you, with the effective date noted above or in the updated version.

Your continued use of our services after any changes become effective constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our services and refrain from placing new orders. Changes will not retroactively affect rights and obligations that arose before the effective date of the revised Terms unless required by law or expressly agreed in writing.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them, our products, or our services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

Subject to any applicable consumer protection law that requires otherwise, the parties agree that the courts located in Ontario, Canada shall have exclusive jurisdiction over any dispute arising from or related to these Terms or our services. You consent to the personal jurisdiction and venue of such courts.

12. Contact Information

If you have questions about these Terms, your order, or our services, please contact us:

• Company: Maple Cocoa Artisan Chocolates Ltd.
• Address: 1425 Evans Avenue, Suite 203, Etobicoke, ON M9C 5A3, Canada
• Email: [email protected]
• Phone: +1 (416) 742-9186

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

If any invalid or unenforceable provision can be modified to make it valid and enforceable while preserving its intent, the provision shall be deemed modified accordingly to the extent permitted by law.

By using our services, placing an order, or attending an experience offered by Maple Cocoa Artisan Chocolates Ltd., you acknowledge that you have read and agree to these Terms of Service.